I started this weblog with the kindest will I could muster. Yet my life at Brookes, with its sizeable list ‘Brookes is a great place to study’ competes with ‘Do Not Study At Brookes’.
Brookes issues to be resolved needs turned upon itself. The bus service, an essential component in the functionality of this modern new university, is a shambles. Students and staff are all too aware of this – their apathy forming itself more often than not in twee language, or ‘get over it, theres another’ . There are a number of factors to blame – the council for roadworks every year. The bus companies for punctual ticket rises. A cluster demonstration at 11:45 on a chosen day on the second floor of Gipsy Lane places solely were the issue needs to be delegated – Brookes.
As thats not likely to happen, allow me to spell out just were the problems lie and will lay. The university can take this as example of bad service practice. Perhaps I will be reprimanded for souring its profile.
Oxford may be five minutes ahead of the UK, but it is an international centre were GMT Minus Five Minutes is not equal. Students and staff who work hard to prepare for seminars and lecturers are frequently punished by absences. Too many drivers see themselves as drivers, not as facilitators, with sharp speeds and stops, with dismissal of banging on doors or windows – the authority of regulatory protocol over commonsense judging of safe space. The speed factor blurs together doubts over timetables. I didn’t miss the Brookes Bus, the Brookes Bus missed me.
The Brookes Bus website is very pretty to look at. In terms of functionality, most first year undergrads in Web Design or Online Communications could do much better.
Half of Brookes Bus Stagecoach drivers are friendly, prepared to go that extra personal cheer. High praise to them – a tin of chocolates if I can afford it. About a quarter exhibit exclusive impersonal traits. Fox FM/Heart FM and Radio 2 are played loud for their marking of territory, occasionally a thumping that is not just anti-social but brute aggravation. This is not conducive to an academic environment.
The provision for waiting, is shit. The hilltop setting of Harcourt and Gipsy Lane is just high cold.
Oxford Bus Company won the franchise by stating their fuel emissions are half of Stagecoach. This is in keeping with the ethical UK university image they pioneered. The same university whose shops are yet to charge for plastic bags, or stock free range eggs, or register their concerns with other nationwide universities to The Coca-Cola Company. Not worth escaping the attention is that Oxford Bus Company’s fuel usage is reported by an industry insider to be double that of Stagecoach.
If you’re with me so far, heres another uneasy environmental note. Stagecoach owns the current Brookes buses so Oxford Bus Company has a whole new fleet of double deckers coming to the city. I’ll ‘amber’ light the ‘newly commissioned’, as this seems less reliable. The hand-over occurs on July 1st. Maybe a source can confirm or deny this.
I have this on very good authority.there are profound differences in the two company’s communications structures. Whereas with Stagecoach, one driver facilitator can radio another about delays, OBC has no on-board communications that lead to an individualised communications. The closest analogy I can come up with is sending a Twitter or Facebook status message through, and waiting on it to be approved before its posted.
Stagecoach drivers are also particularly aware of their rights as employees given that the company was one of those first challenged circumventing harsher aspects of Blair’s ‘New Deal’. Their CEO signed an ostensibly fair rights for employees agreement back in 2000. For specific details of this featured segment on a nationally broadcast prime time Channel 4 show follow this link and click on Show 2
The outcome of this is as follows: as a student I have taken extra-ordinary steps to vent my feelings on missing a seminar I studied relentlessly for. I am a fee-paying student, unsatisfied by the poor communications thousands of others like me have felt over a great number of years. Its not chiefly a matter of Stagecoach, I’m really sorry about twisting the knife in but Oxford Bus Company have to know we’re watching. Its about a university taking the responsibility and delivering a service in keeping with the promises and demands they make on their student-customers. The structure needs more staff and more development producing greater functioning. If you’re branding a service, you’re associating,and as an extension of Oxford Brookes University, NOT MADE OF WINS.
If you could share a link to this article on your Facebook or blog, word will get around that somebody else is doing something. The focus directed on this active blog should make the key people at the University sit up and take some notice. We’ll have to be so visible to make sure they don’t drive past us.